Without a doubt – make sure you take the time to watch (and read!) the following movie and book about the story of McDonalds:
“Grinding it Out” by Ray Kroc
“The Founder” starring Michael Keaton
Both the book and movie offer the most compelling business case, illustrating all the gaps and factors inhibiting performance, as well as the indicators for success once the problems and opportunities have been identified and analysed.
It is a great read, view and discuss for any management team!